Refund Policy

Last updated: 6 October 2026

1. Requesting a refund

If you have a problem with a D-Mobile purchase, contact support@dmobilecrm.com and include enough information to identify the order. Do not send card numbers, passwords or other payment credentials.

2. When a refund may be appropriate

We will review refund requests in good faith, including cases of duplicate payment, an incorrect charge, or a technical problem that prevents delivery or activation and cannot be resolved within a reasonable time.

3. Digital license delivery

D-Mobile licenses are digital products delivered electronically after payment confirmation. Where applicable law provides mandatory cancellation, withdrawal or refund rights, those rights are not limited by this policy.

4. Paddle purchases

For purchases processed by Paddle, Paddle is the reseller / Merchant of Record. Refund requests may be handled through Paddle's buyer support and are subject to Paddle's applicable buyer terms and refund procedures as well as mandatory consumer rights.

5. Other payment providers

For purchases processed by another payment provider, the refund may be returned through the original payment method and can be subject to that provider's processing times and rules.

6. License after refund

If a payment is refunded or reversed, the corresponding paid license period may be cancelled, shortened or deactivated to reflect the refunded transaction.

7. Processing time

Approved refunds are initiated as soon as reasonably possible. The time for funds to appear depends on the payment provider, bank and payment method.

8. Contact

Refund questions: support@dmobilecrm.com.